Payment & Refund Policy

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We love to get the best to you. Our services are a proof that we value your trust.

We assure you that all products sold on Dr Paul’s Advanced Hair & Skin Solution and it’s website are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Free & Easy Returns promise has got you covered.

When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for valid reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell products that we use ourselves and have thousands of satisfied customers, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period.

  • If you have received an item in a ‘Damaged’ or ‘Defective’ condition or it is ‘Not as Described’ by the Dr. Paul’s, you may request a replacement at no extra cost.
  • Replacement / Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.
  • Returns are covered by the 30 Day Replacement Guarantee.

The delivery time depends on the following factors

  • Dr. Paul’s offering the product
  • Product’s availability with Dr.Paul’s
  • The destination to which you want the order shipped to and location of Dr Paul’s Advanced Hair & Skin Solution

Following shall not be eligible for refund or replacement

  • Damages caused due to misuse of the product from your end.
  • If the packing and other accessories are lost due to your carelessness