Shipping Policy

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Dr. Paul’s Advanced Hair & Skin Solution incurs relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps us offset logistics costs.

It is possible that our courier partners have a holiday between the day you have placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

Dr Paul’s Advanced Hair & Skin Solution generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Dr Paul’s Advanced Hair & Skin Solution is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Dr Paul’s Advanced Hair & Skin Solution is in no way responsible for any damage to the order while in transit to the buyer. Dr Paul’s Advanced Hair & Skin Solution is proud to use Electronic Billing System (EBS) for fast, easy and efficient secure payments. All major credit cards are accepted.

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 1800 419 8111

How the delivery charge is calculated for multiple units and some products?

The shipping charge is based on the weight of the product. For multiple products ordered from the same category the program adds up the weight of all the units ordered and charges a single delivery fee.

Thus, a customer who orders three sunscreens weighing 200ml, 250ml and 400ml is charged a single delivery fee of a consignment weighing more than 500ml but less than one Litre. The customer is not charged for three different consignments weighing less than 500ml each. Thus the customer will pay a delivery fee of Rs 85 for ordering the three sunscreens as a single order instead of Rs 142 if he orders them separately.

However, the delivery fee is calculated separately when a customer orders different products. Thus, if a customer orders a Sunscreen and Nutritional drink he will pay separate delivery charges for each product. This is because the products are being sourced and shipped from different cities.

The minimum weight taken into account is 250ml (only for documents) for domestic shipments.

The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage. The delivery cost of a consignment weighing 3 Litre to be shipped within India will be = INR 165.

The delivery charge is arrived at by multiplying the weight of the product with the slab rate.

  1. Dr. Paul’s offering the product
  2. Product’s availability with Dr.Paul’s
  3. The destination to which you want the order shipped to and location of Dr. Paul’s.

BO Clause

We shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.